Real-time healthcare monitoring at your fingertips

with salesforce

CLIENT OVERVIEW

Ezfy works with partner pharmacies to accompany patients with diseases that require monitoring and support in their different stages of evolution, whether before, during or after diagnosis. But with unprecedented challenges arising from a growing network, they needed a new approach.

Headquarters: Portugal

Industry: Healthcare 

>300

Registered Pharmacies

Process

Significantly Improved

Reports

Salesforce Generated

“Transparency on the part of EZFY and Near Partner was important to the success of the solution. The commitment made by the Near Partner team, as well as the closeness of the communication, ensured that the end result was as desired.”

Diogo Cruz

Partner Ezfy

Challenge

EZFY required a reliable, user-friendly platform to cover the entire healthcare journey, from pre-diagnosis to treatment and normalization stage. To do so, the solution needed to: 

  1. Accommodate a diverse range of patient needs, ensuring a personalized approach.

 

  1. Data reporting to process and provide real-time insights about the treatment.

 

  1. Cover all the tasks needed to make the whole system effective along the health journey.

 

We also helped EZFY throughout the process of identifying the most suitable technological solutions for the functional needs already identified. 

One size does not fit all: the vast array of unique cases and exceptions within each program posed challenges for implementation, rendering a generic solution impractical.

To guarantee centralized communication and information it was also necessary to get every stakeholder onboard (including pharmacies, hospitals, doctors, nurses, physiotherapists, psychologists, and the patients themselves).

Additionally, each patient care monitoring program entails different steps to be fulfilled by healthcare providers, in order to ensure treatment protocol is followed. So, compliance with healthcare regulations was also an issue.

At last, the interface needed to be simple and intuitive to use, as to not further complicate already complex healthcare journeys. 

Solution

Together with EZFY, we designed a platform with various user profiles to centralize communication and patient care information. We customized a Salesforce Health Cloud platform to standardize, record, and generate tracking data for various care plans.

Additionally, we developed a Salesforce Experience Cloud solution where pharmacies can consult information to provide custom care for each patient. Modern solutions have been implemented, such as a mobile application, a portal and others.

Why Near Partner

EZFY now has over 300 registered pharmacies with an average 5 to 6 active users per account.

  • The healthcare journey of a patient with chronic illness, which can be extremely complex, is now more straightforward, guided by clear steps. This ensures that no dates or steps are missed during treatment, from pre-diagnosis to diagnosis, treatment, and ultimately, normalization.  

 

  • For pharmacies, the process has been significantly improved, benefitting from more simplicity and efficiency. 

 

  • Salesforce generated reports allow for continuous evaluation of progress and patients can trust in a secure healthcare journey tailored to their needs.  

Use Case

Tupperware

Streamlining workflows and automating tasks

IT Company

Transforming paper-based workflows into efficient digital solutions

QMC

Revamping crm and complex operations processes

LOOKING FOR A TEAM?